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FAQ
Frequently asked questions
General
Hair Care
What is the processing time for orders?
Orders are typically processed within 1-3 business days. During holidays or sales events, processing times may take slightly longer.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and link to monitor its progress.
Do you ship internationally?
No, we do not offer international shipping at this time.
Can I return a used product?
We only accept returns for unused, unopened products in their original packaging. Please review our Return Policy for more details.
How do I contact customer service?
You can reach us by filling out a contact form on our contact page for any inquiries or concerns.
Can I customize or personalize my order?
Currently, we do not offer customization or personalization for individual orders.
What should I do if my order arrives damaged?
Please contact us within 7 days of delivery at xxx@locdnaturally.com with photos of the damage, and we will assist you promptly.
Do you offer discounts or promotions?
Yes, we frequently run promotions and discounts. Subscribe to our newsletter to stay updated on the latest deals.
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